People Challenges in IT Industry

Attrition is a major issue hitting many IT companies. 25%-40% attrition is becoming common. In some streams like BPO it is even higher. This means year-on-year companies have 25%-40% resources hired as backfills to existing positions. On top of this companies will have to hire for fresh demand. This in it selves becomes very complicated process to handle for HR and Recruitment.

Some of the questions that pose major challenges to companies...

Where are these new-age challenges coming from? Are companies now different from earlier? Our managers’ competency level going down than it was before? How did managers manage these people challenges in the past? Why are these modern day techniques not helping control the situation? How do we control attrition? How do we control these issues now? Do we have any early warning systems for this? If yes, why are they not functioning effectively?

There are many reasons behind Attrition. Most common ones ‘better pay package’, ‘want to work onsite’...  At times these look petty excuses. The cause might be something else. There is no early warning system to track human emotions. No matter, even if companies do various 1-on-1, SKIP meetings, counselling these won’t come up. This needs a grass root analysis. The problem may not be the same what the employees are quoting during exit interview. It can be the way they are treated. Just because they don’t want to ‘burn the bridges’, they rarely bring out these issues about Managers.

People Management – The "Dying Art"

Often we see projects failing. Reason can be bad execution, wrong strategy and bad expectations set. Many companies don't even realize that 80%-85% (or more) projects fail because of bad managers who don’t know how to manage teams well. These managers don't even pay attention to the people working under them and start applying more pressure. Attrition is one of the key issues why projects fail. We can hire new talent from the market but having them trained and brought up to speed is another challenge. It is 2-4 (or more in niche skills) months process. In most of the cases these newbie create teaming issues as well. That opens new can of worms. All these can be controlled / managed by proper 'People Management'. People Management is becoming a dying art. Understanding ones team and playing to their strength is always the strongest trait for any successful manager. Understanding the weakness and helping the team get trained takes care of the 80%-90% challenges.

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